Empower your contact center with real-time AI automation, speech-to-text transcription, sentiment analysis, omnichannel dialer, and actionable insights that transform customer experiences and agent performance.
Advanced AI technology that elevates every customer interaction
Unified platform supporting voice, email, chat, SMS, social media, and video interactions with seamless channel switching and context preservation.
Intelligent dialing with predictive, progressive, and preview modes. Automated call distribution, skill-based routing, and real-time campaign management.
Instant transcription of live calls with industry-leading accuracy, enabling real-time coaching and quality assurance monitoring.
AI-powered emotion detection identifies customer frustration, satisfaction, and intent in real-time for proactive intervention.
Automatic detection of compliance keywords, escalation triggers, and critical phrases with instant supervisor notifications.
Support for 50+ languages with automatic language detection and real-time translation for global customer service.
Comprehensive dashboards with call metrics, agent performance, customer satisfaction scores, and trend analysis.
Seamless integration with Salesforce, HubSpot, Zendesk, and other leading CRM platforms for unified customer data.
40%
Improvement in CSAT scores
50%
Faster QA
30%
Cost Savings
VoiceIQ analyzes every call in real-time, providing agents with instant guidance and supervisors with actionable insights to improve performance and customer satisfaction.
Real-time suggestions and knowledge base articles appear during calls
Automatic detection of required disclosures and regulatory compliance
AI-generated summaries and action items after every interaction
Automated call scoring based on customizable quality criteria
Measurable improvements in agent performance and customer satisfaction
Real-time coaching and feedback improve agent skills and confidence
Instant access to information speeds up resolution and reduces call duration
AI-powered guidance helps agents resolve issues on the first contact
Automated monitoring ensures regulatory compliance on every call
Flexible AI solutions that adapt to your specific contact center needs
VoiceIQ integrates with your existing contact center infrastructure and business tools for a unified workflow.
Five9, Genesys, Avaya, Cisco, Amazon Connect, Twilio, and more
Salesforce, HubSpot, Zendesk, Microsoft Dynamics, ServiceNow
Tableau, Power BI, Google Analytics, custom data warehouses
NICE, Verint, Calabrio, and other WFM platforms
Join leading contact centers using Zenius VoiceIQ to deliver exceptional customer experiences and drive operational excellence.